Returns & Exchanges

Our return policy covers an incorrect article, an incorrect size sent by us, or an item that arrives damaged. Please report the issue within 14 days of delivery. We do not offer change-of-mind returns or returns where the size delivered matches the size you ordered. Please check the size guide or contact customer care before ordering.

Email customercare@maincharacterinternational.com within 14 days of delivery with your order number, the item received and a description of the issue. If the item is damaged, include clear photographs of the damage. Our customer care team will reply with the next steps and, where a return is required, the return address and shipping instructions. Please wait for these instructions before sending anything back.

Please keep the item unworn and unwashed, with its tags and original packaging where possible. For damage reported on arrival, include photographs showing the condition in which it was received.

The return address is supplied by our customer care team in their email response. We cover return shipping for approved incorrect or damaged items and will explain the arrangements before you send the item.

Once your request has been reviewed, customer care will confirm the replacement or refund arrangements. Replacements are subject to availability. Approved refunds are processed to your original payment method within 15 business days. Your bank or payment provider may take additional time to show the credit.