FAQ
01
WHERE DO YOU SHIP?
WHERE DO YOU SHIP?
We ship globally. Shipping costs and delivery times are calculated at checkout based on your location.
02
HOW LONG WILL MY ORDER TAKE?
HOW LONG WILL MY ORDER TAKE?
Orders are processed within 1–2 business days. Delivery time depends on your location and is shown at checkout.
03
CAN I PAY CASH ON DELIVERY?
CAN I PAY CASH ON DELIVERY?
COD is available in select regions and cities. If your location qualifies, it will appear as an option at checkout.
04
HOW DO I TRACK MY ORDER?
HOW DO I TRACK MY ORDER?
We'll send you a tracking link via email or SMS once your order has been dispatched. Allow up to 24 hours for the courier to update their system.
05
WHAT IS YOUR RETURN WINDOW?
WHAT IS YOUR RETURN WINDOW?
You have 14 days from delivery to request a return or exchange. Items must be unworn, unwashed, and in original condition with tags intact.
06
HOW DO I REQUEST A RETURN OR EXCHANGE?
HOW DO I REQUEST A RETURN OR EXCHANGE?
Email customercare@maincharacterinternational.com with your order number, item details, and photos if damaged. Do not return items without authorization.
07
WHEN WILL I RECEIVE MY REFUND?
WHEN WILL I RECEIVE MY REFUND?
Approved refunds are processed within 15 business days to your original payment method. Store credit is available immediately.
08
DO YOU COVER RETURN SHIPPING?
DO YOU COVER RETURN SHIPPING?
Yes — if we sent the wrong item or a faulty product. For change-of-mind returns, return shipping is the customer's responsibility.
09
ARE SALE ITEMS RETURNABLE?
ARE SALE ITEMS RETURNABLE?
Sale items, clearance inventory, and gift cards are final sale unless they arrive faulty.
10
WHO DO I CONTACT FOR HELP?
WHO DO I CONTACT FOR HELP?
Email customercare@maincharacterinternational.com. We aim to respond within 1 business day.