FAQ

We currently offer free worldwide shipping with no minimum order value. Destination-country import duties and taxes are separate.

Orders are processed within 1–2 business days after payment confirmation. Delivery time depends on your destination and courier service. Customs clearance, public holidays and remote locations can affect arrival times. Contact customer care for guidance on delivery to your destination before ordering.

Read the product fit details and size guide before ordering. If a measurement or range is unclear, email customer care for assistance. We do not offer returns for a customer-selected size when the size delivered matches the order, except where mandatory rights apply.

We send a tracking link by email or SMS after dispatch. Please allow time for the courier to update the tracking information.

Our return policy covers an incorrect article, an incorrect size sent by us, or an item that arrives damaged. Please report the issue within 14 days of delivery. We do not offer change-of-mind returns or returns where the size delivered matches the size you ordered. Please check the size guide or contact customer care before ordering.

Email customercare@maincharacterinternational.com within 14 days of delivery with your order number, the item received and a description of the issue. If the item is damaged, include clear photographs of the damage. Our customer care team will reply with the next steps and, where a return is required, the return address and shipping instructions. Please wait for these instructions before sending anything back.

We cover return shipping for an incorrect item or size sent by us, or an item that arrives damaged. Customer care will confirm the arrangements by email.

Once your request has been reviewed, customer care will confirm the replacement or refund arrangements. Replacements are subject to availability. Approved refunds are processed to your original payment method within 15 business days. Your bank or payment provider may take additional time to show the credit.